// About
KM Catalyst Group is led by a Certified Knowledge Manager (CKM) and SAFe® Agilist with 15+ years across enterprise IT, financial operations, and global health research. The thread through every engagement: take a disorganized legacy environment and rebuild it into a structured, AI-ready ecosystem with real governance behind it.
// Selected results
after redesigning taxonomy and metadata across 2,000+ legacy records.
by replacing broken procedural workflows with authoritative knowledge.
by tying documentation quality directly to front-line delivery.
on federally governed enrollment and financial documentation.
// Background
Work spans enterprise IT knowledge management (ServiceNow, Salesforce), financial operations at JP Morgan Chase, global health research with CDC and WHO, and higher-education technology platforms. Environments served include the Gates Foundation, Gilead Sciences, Moody's Investors Service, Cushman & Wakefield, University of Maryland Global Campus, Grand Canyon University, and Walden University.
Core focus: designing information architecture, governance frameworks, and machine-readable knowledge structures that make AI and self-service actually work.
// Next step
The free 30-minute diagnostic is the easiest way to find out.